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Users losing connection - Appears to show Desktop Window Manager - Event ID 9009

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Hello all,

I have numerous users complaining that they are constantly being booted from their Remote application.  We have an in house program that we had some issues with and the resolution was to force the Aero theme on the users.  With this now we have a lot of users complaining about being booted from their connection and will have to restart the session from scratch.  Any idea what can be doing this?

Server: Windows 2008

Event viewer: Event ID 9009 (The Desktop Window Manager has exited with code (0x40010004))

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Desktop Window Manager" />
  <EventID Qualifiers="16384">9009</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2010-06-23T18:39:16.000Z" />
  <EventRecordID>83466</EventRecordID>
  <Channel>Application</Channel>
  <Computer>--Server Name--</Computer>
  <Security />
  </System>
- <EventData>
  <Data>0x40010004</Data>
  </EventData>
  </Event>

This error always seems to be paired up with or close to a CertificateServicesClient Event ID 2 (Certificate Services Client has been stopped.)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-CertificateServicesClient" Guid="{73370bd6-85e5-430b-b60a-fea1285808a7}" />
  <EventID>2</EventID>
  <Version>0</Version>
  <Level>4</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2010-06-23T20:34:14.277Z" />
  <EventRecordID>329951</EventRecordID>
  <Correlation />
  <Execution ProcessID="19736" ThreadID="43188" />
  <Channel>Application</Channel>
  <Computer>--Server Name--</Computer>
  <Security UserID="--security id--" />
  </System>
  <EventData />
  </Event>

Any ideas of which direction I should look on this...much would be appreciated.


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