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Remote control not working in Terminal Services

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Hi,

I have a Windows 2008 R2 Terminal Services server that once i could do a remote control of a user's session and see their desktop. For some reason when I try to right click a user and choose "Remote Control" in Terminal Services Manager, the screen goes completely black for a few minutes and eventually gives me a message that says "Access Denied"

There has been no changes made to the server other than monthly patches. Has anybody come across this or does anybody know how to correct this problem?

Thanks,

MC


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